Can I try MixVio without a credit card?
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Yes. Start a free watermarked preview without an account or card. Sign up when you want to save work, unlock paid models, and subscribe.
What are the Free and no-account limits?
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Free and no-account video previews use Grok Imagine at 480p for up to 6 seconds, with a lower-priority queue. No-account video is limited to about one preview per week per browser session. Free outputs expire after about 7 days. Sign up to save work and unlock paid models and full resolution options.
Do paid exports include a watermark?
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Free previews are watermarked. Paid Starter, Pro, and Ultra exports are watermark-free when they follow your plan limits.
Can I use outputs commercially?
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Paid plans include commercial use of outputs you create on MixVio, subject to the Terms of Service. You must have rights to every reference, face, voice, brand, and prompt you submit. Free preview outputs are for evaluation and are not for commercial publishing.
Are my uploads and results private?
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Yes. Uploads and generated results stay private to your workspace. Share links are short-lived and scoped to your account. See the Privacy Policy for details.
Do you offer refunds?
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MixVio offers one refund review per account for the first paid subscription purchase within 7 calendar days, if no more than 100 credits from that term have been used. Eligibility for review is not a guarantee of approval. Renewals, later subscriptions, and credit packs follow the Refund Policy.
How do I cancel my subscription?
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Cancel anytime in your account billing settings. Paid access continues through the current billing period, and you will not be charged again after that period ends.
Can I change plans?
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Upgrades to a higher plan or Ultra capacity on the same billing interval start after payment succeeds. Downgrades, lower Ultra capacity, and monthly/annual switches can be scheduled for renewal and canceled before they take effect.
What happens when a generation fails?
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Failed runs cost no credits. MixVio reserves the quoted credits at submission and releases that reservation when a generation fails or is safely canceled.
When are subscription credits added?
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Monthly plans receive credits at each monthly renewal. Annual plans are billed once a year at 50% off the equivalent monthly total, while credits are still granted monthly.
Do unused subscription credits roll over?
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No. Subscription credits expire at the end of each billing period and do not roll into the next period. Remaining subscription credits are forfeited when paid entitlement ends. Purchased credit packs keep their own expiry.
What if I run out of credits before renewal?
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Wait for the next monthly grant, buy a credit pack inside Credits & usage (active paid subscribers only), or upgrade to a higher plan or Ultra capacity for more monthly credits.
Where can I buy additional credits?
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Credit packs are available to active paid subscribers inside Credits & usage. They are not sold on this public pricing page.
How long do purchased credit packs last?
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Purchased packs expire 12 months after purchase and remain usable until that expiry even if you later cancel your subscription.
What happens to my creations if I cancel?
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Paid creations stay accessible long-term after cancellation. Keep access while your account remains active, subject to storage limits, user deletion, and legal or safety requirements. Free outputs expire sooner. Free-classified outputs expire after about 7 days.
Are taxes or extra fees included?
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Plan prices exclude applicable taxes. Stripe calculates any tax and shows the complete total before you confirm payment. MixVio does not add a separate checkout fee.
Which currencies and payment methods can I use?
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Choose from 12 checkout currencies (including USD, EUR, GBP, JPY, and CNY). Stripe shows eligible cards and wallets for your currency and country—commonly major cards, Apple Pay, Google Pay, and Link.
Can prices change?
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Taxes may be added at checkout. Model credit prices can change as provider costs change, but every generation shows and locks its cost before submission.