Terms of Service

1. Agreement and scope

These Terms form an agreement between you and Orvyno LLC, a Wyoming limited liability company that operates the MixVio AI product (“MixVio,” “we,” “us,” or “our”). By accessing or using the Service, creating an account, or purchasing a paid feature, you agree to these Terms. If you do not agree, do not use the Service.

Our Privacy Policy explains how we process information. Our Acceptable Use Policy is part of these Terms and applies to every request, upload, and use of an Output.

2. Eligibility and authority

You must be at least 18 years old and legally able to enter a binding agreement to use the Service. Do not create an account or submit personal information on behalf of a child.

If you use the Service for a company or other organization, you represent that you have authority to bind that organization. In that case, “you” includes both you and the organization.

3. Accounts and workspaces

Provide accurate account information, keep credentials and recovery methods secure, and notify us promptly of suspected unauthorized access. You are responsible for activity performed through your account unless applicable law provides otherwise.

A workspace may contain projects, members, private media, generation history, and credits. Workspace owners and authorized members may access or manage workspace information according to their role. Only invite people who should have that access. If an organization provides or administers your workspace, its authorized administrators may control membership and workspace content.

4. The Service and AI Providers

MixVio provides tools for creating and editing images, video, audio, and related creative assets. Some features are free, while others require an account, an eligible plan, credits, or payment.

The Service uses third-party API providers and model operators (“AI Providers”) to process generation requests. Unless we expressly say otherwise, MixVio is an independent service and is not endorsed by or affiliated with an AI Provider. Provider availability, moderation, specifications, and processing times can change.

5. Customer Content

“Customer Content” means prompts, uploaded files and reference media, project information, generation settings, and other material you submit to the Service. You retain any rights you already hold in Customer Content.

You represent that you have all rights, licenses, consents, and lawful bases needed for us and our AI Providers to process Customer Content as described in these Terms. This includes permission to use any person’s face or voice and any protected work, brand, confidential information, or personal information you submit.

You grant MixVio a limited, non-exclusive, worldwide license to host, reproduce, transmit, format, and process Customer Content only as needed to provide, secure, support, and enforce the Service, comply with law, and exercise the rights you request. We may sublicense these limited rights to service providers and AI Providers solely for those purposes. The license lasts only as long as needed for those purposes and our documented retention obligations.

MixVio does not use Customer Content to train a model owned by MixVio. MixVio will not use private Customer Content or private Outputs in marketing or promotional materials without your express permission. Provider processing and retention can differ by route; see our Privacy Policy before submitting confidential or sensitive material.

6. Outputs and your responsibility

“Output” means media or other material returned in response to a generation request. As between you and MixVio, MixVio does not claim ownership of your Output. This does not guarantee that an Output is protected by intellectual-property law or that you own exclusive rights in it. Applicable law and the terms of the selected AI Provider may affect what rights are available.

Subject to these Terms, applicable law, AI Provider terms, and third-party rights, MixVio does not restrict your personal or commercial use of an Output. Any rights you have in an Output already created do not end solely because your subscription or account ends.

AI generation is probabilistic. Outputs may be inaccurate, incomplete, offensive, similar or identical to material produced for others, or subject to third-party rights. We do not guarantee uniqueness, non-infringement, trademark clearance, or suitability for commercial use.

You are responsible for reviewing each Output and for how you publish, distribute, label, sell, or otherwise use it. Obtain any permissions and professional review appropriate to your use, and comply with applicable synthetic-media disclosure rules. Do not rely on an Output as legal, medical, financial, safety-critical, or other professional advice.

7. Acceptable use

You must comply with our Acceptable Use Policy and all applicable laws. You may not:

• submit or use content that infringes intellectual-property, privacy, publicity, confidentiality, or other rights;
• bypass moderation, rate limits, credits, access controls, or security measures;
• probe, scan, disrupt, reverse engineer, scrape, or overload the Service except where law expressly permits that activity;
• share access credentials, automate unauthorized account creation, resell access, or misrepresent an Output as authentic evidence;
• use the Service for unlawful, fraudulent, abusive, deceptive, or harmful activity.

Requests may be blocked by MixVio or an AI Provider. You may not evade a refusal by changing accounts, routes, prompts, or technical controls.

8. Paid services, subscriptions, and credits

Prices, plan benefits, billing intervals, credit amounts, and applicable taxes are shown on the pricing page, in your account, or at checkout. Unless checkout states otherwise, prices are in US dollars and taxes may be added.

• Subscriptions: paid subscriptions renew automatically for the selected monthly or annual interval until canceled. Annual plans are billed once per year, while their included credits are granted monthly.
• Cancellation and changes: you may manage or cancel a subscription through the billing portal in your account. Cancellation stops future renewal and normally leaves paid access active through the current billing period. It does not retroactively undo benefits already provided. Scheduled plan changes take effect only as described before confirmation.
• Credits: credits are units of generation capacity, not money or stored value. They cannot be redeemed for cash or transferred between unrelated accounts. Subscription credits expire at the end of the billing period they were granted for and do not roll over; remaining subscription credits are forfeited when the subscription ends. Purchased credit packs expire 365 days after purchase and remain usable through their original expiry after subscription cancellation while the account remains available. Promotional credits may have a shorter disclosed expiry.
• Generation charges: the Service shows and reserves the quoted credits before submission. Credits settle after successful processing and private archiving. A qualifying failure or safe cancellation releases the reservation. A request already submitted to an AI Provider may not be cancelable.
• Refunds: payments are non-refundable except where required by law or approved under our Refund Policy. A refund, reversal, or lost payment dispute may revoke unused credits and pause or end benefits funded by the affected payment.

We may change future prices, plan benefits, or model credit costs. Every generation displays its current credit cost before submission, and changes apply prospectively. We will provide at least 30 calendar days’ advance notice by email or through the Service before increasing an active subscription’s price. The increase applies no earlier than the next renewal after that notice. Nothing in this section limits mandatory consumer rights.

9. Storage, retention, and exports

Generated Outputs are stored in private MixVio object storage after a successful run. Retention depends on how the Output was funded at generation time, not only on your plan at a later date:

• Paid creations: Outputs settled with subscription or purchased credit-pack lots remain accessible after you cancel a subscription, while your account remains active, subject to storage limits, your own deletion requests, and legal or safety requirements. Crossing a lower plan’s storage limit after a downgrade or cancellation blocks new uploads and generations; it does not delete existing Outputs.
• Free creations: Outputs settled only with non-paid credit lots (such as promotional credits) are retained for 7 days from creation, then queued for automatic deletion. The current period is published in the Service configuration and may change for future Outputs.
• Anonymous previews: Guest generations that are not claimed into an account expire about 24 hours after creation and are removed by the guest cleanup job.
• Legacy Outputs: Outputs created before retention classification was introduced are retained as legacy records and are not deleted solely because the retention feature launched.

Each plan includes an active-storage allowance for private uploads and generated Outputs. Exact allowances appear on the pricing page and in Credits & usage. When a workspace exceeds its allowance, the Service refuses new uploads and new generations until you free space or move to a higher plan. Existing files stay available to view and download.

Workspace owners may request a structured JSON export of selected workspace records, or a reviewed workspace-deletion process, as described in the Privacy Policy. The JSON export does not include media files. Eligible uploaded reference inputs can be deleted from the private library when no active generation still needs them. Individual Outputs remain downloadable from History while they are retained.

10. MixVio intellectual property and feedback

The Service, including its software, interface, design, documentation, and MixVio names and marks, is owned by MixVio or its licensors and is protected by applicable law. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Service for your own personal or internal business purposes.

If you provide suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation. This does not give us rights in Customer Content submitted for generation.

11. Availability and changes to the Service

The Service may be unavailable, delayed, or affected by AI Provider, network, storage, payment, or other third-party failures. We do not guarantee uninterrupted operation or that every model, route, feature, or Output format will remain available.

We may add, change, suspend, or discontinue features for legal, safety, reliability, commercial, or product reasons. Preview, beta, testing, and free features may change or end without notice. For paid services, we will provide notice or a remedy where applicable law requires it.

12. Suspension and termination

We may restrict, suspend, or terminate access; refuse a request; or remove content when reasonably necessary to address a Terms or policy violation, fraud, nonpayment, legal request, security issue, harm to others, or risk to the Service. Where appropriate, we may give notice and an opportunity to resolve the issue.

You may stop using the Service at any time and may request eligible account deletion as described in the Privacy Policy. Cancel a paid subscription separately before requesting deletion. Closing an account may make remaining credits, workspaces, and Customer Content inaccessible and does not require a refund except where law says otherwise.

Provisions that by their nature should survive termination will survive, including payment obligations, intellectual-property terms, disclaimers, liability limits, dispute terms, and rights needed to retain records lawfully.

13. Third-party services

The Service may connect to AI Providers, authentication, payment, storage, analytics, email, or other third-party services. Their products and terms are controlled by them, not MixVio. We are not responsible for third-party services, and provider-specific restrictions may apply to a model or integration.

14. Disclaimers

To the maximum extent permitted by law, the Service and Outputs are provided “as is” and “as available.” MixVio disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will be accurate, secure, uninterrupted, error-free, or free of harmful components, or that Customer Content or Outputs will never be lost. These disclaimers do not exclude warranties or statutory rights that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law, MixVio and its affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, data, or opportunities, arising from or related to the Service or these Terms, even if advised that such loss was possible.

To the maximum extent permitted by law, their total aggregate liability for all claims arising from or related to the Service or these Terms will not exceed the greater of (a) the amount you paid MixVio for the Service during the 12 months before the event giving rise to the claim or (b) US$100.

These limits apply regardless of the legal theory. They do not exclude or limit liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, mandatory consumer remedies, or any other non-excludable liability under applicable law.

16. Business indemnity

If you use the Service for a business or organization, then, to the extent permitted by law, you will defend and indemnify MixVio and its affiliates against third-party claims, damages, and reasonable costs arising from your Customer Content, your use of Outputs, your violation of these Terms, or your infringement of another person’s rights. We will provide prompt notice and allow you to control the defense, subject to our right to participate with our own counsel.

17. Disputes and applicable law

Before filing a claim, please contact support@mixvio.ai and describe the issue. You and MixVio agree to try in good faith to resolve it informally for 30 days. If it is not resolved, either party may bring a claim in a court with lawful jurisdiction.

Applicable law governs these Terms without excluding mandatory rights you have under the law of your place of residence. Nothing here requires arbitration or prevents a party from seeking urgent injunctive relief where available.

18. Changes to these Terms

We may update these Terms to reflect changes to the Service, law, safety practices, or business operations. We will update the date on this page and, when reasonably required, provide additional notice of a material change. Changes apply from their stated effective date. Your continued use after that date means you accept the revised Terms. If you do not agree, stop using the Service and cancel any renewal before the change takes effect.

19. General terms

These Terms, the Acceptable Use Policy, the Privacy Policy, and any checkout terms or written workspace agreement that applies to you are the complete agreement about the Service. If terms conflict, a written workspace agreement or checkout term controls for its specific subject; otherwise, these Terms control.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, reorganization, or transfer of the Service.

You may not access, use, export, or re-export the Service in violation of United States or other applicable export-control, trade-control, or sanctions laws. You represent that applicable law does not prohibit you from receiving the Service.

20. Contact

Questions about these terms can be sent to support@mixvio.ai or mailed to Orvyno LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States.